Last updated: 20 January 2026

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This Privacy Policy explains how Spiral Salts collects, uses, stores, and protects your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

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By using our website www.spiralsalts.co.za or purchasing from us, you consent to the processing of your personal information as described in this policy.

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Personal Information We Collect

We may collect personal information directly from you when you visit our website, place an order, or contact us. This may include:

• Full name

• Email address

• Phone number

• Billing and delivery address

• Order and payment related information

• Any information you voluntarily provide when communicating with us

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We may also collect limited technical information automatically, such as your IP address, browser type, and website usage data.

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How We Use Your Personal Information

Your personal information is collected and processed for the following lawful purposes:

• To process and fulfil orders

• To deliver products and manage returns or enquiries

• To communicate with you about your orders or requests

• To improve our website and customer experience

• To comply with legal and regulatory obligations

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We only process personal information that is relevant, adequate, and necessary for these purposes.

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Legal Basis for Processing

We process your personal information based on:

• Your consent

• The performance of a contract with you

• Compliance with legal obligations

• Our legitimate business interests, where these do not override your rights

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Sharing of Personal Information

We do not sell your personal information.

We may share your information only with trusted third parties where necessary, including:

• Shopify, to operate and host our online store

• Payment service providers, to process payments securely

• Delivery and logistics partners, to fulfil orders

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All third parties are required to handle your information securely and in line with POPIA.

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Cookies

Our website uses cookies to ensure proper functionality and improve your browsing experience. Cookies help us understand how visitors use our site and remember preferences.

You may disable cookies through your browser settings, however this may affect certain features of the website.

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Data Security and Retention

We take reasonable technical and organisational measures to safeguard your personal information against loss, misuse, unauthorised access, or disclosure.

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We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law.

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Your Rights Under POPIA

You have the right to:

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Object to the processing of your personal information

• Request deletion of your personal information, where legally permitted

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Requests can be made using the contact details below. We may require verification of your identity before responding.

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Children’s Information

Our website is not intended for children, and we do not knowingly collect personal information from children.

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Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us:

Email: spiralsalts@gmail.com or via out contact us page.