Shipping Policy

Last updated: 20 January 2026

This Shipping Policy explains how orders are processed and delivered when you purchase from Spiral Salts via www.spiralsalts.co.za.

Order Processing

Orders are processed within 1–5 business days after payment has been received and confirmed. Orders are not processed on weekends or public holidays.

If there is any delay with your order, we will contact you using the details provided at checkout.

Shipping Methods

We currently ship orders within South Africa only.

Delivery is handled by third party courier or delivery partners selected at checkout. Shipping options, costs, and estimated delivery times will be shown during the checkout process.

Delivery Times

Estimated delivery times vary depending on your location and the shipping option selected. Delivery timeframes are estimates and may be affected by factors outside of our control, such as courier delays or weather conditions.

Spiral Salts cannot be held responsible for delays caused by courier services.

Shipping Costs

Shipping fees are calculated at checkout and are based on your delivery address and selected shipping method.

Any shipping promotions or free shipping offers will be clearly displayed on the website when available.

Address Accuracy

Please ensure that your delivery address and contact details are correct at checkout. Spiral Salts is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

Damaged or Lost Orders

If your order arrives damaged, or if you believe your parcel has been lost, please contact us as soon as possible so we can assist in resolving the issue.

If you have any questions about shipping or delivery, please contact us at:

Email: spiralsalts@gmail.com or via out contact us page.